Why can't I login to my account? 

Our system is fussy - it doesn't like letters. When logging in to your account, or using any of our online services, make sure you enter only the digits of your Borrower Number - ignore the letters GY P
If your borrower number is GY P12345678, you only need to enter 12345678


I've lost my library card. Can I get a new one?

Yes you can. Just speak to the member of staff at Reception.